Contact & faq


8815 92 St NW
Edmonton, AB T6C 3P9

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Tuesdays thru Saturdays

12 - 5 p.m.

Accessibility note - we're on the second floor, and are waiting for our chair lift to be installed in 2024. If you can't come to us, we'll come to you! Just ring our doorbell you arrive. We'll be happy to lend a hand on the stairs, and can bring your order or a full sample kit down.


Frequently asked questions

How much does shipping cost and how long does it take?

Free curbside pick-up from our Edmonton Studio: Just make a note on your order and we will set it aside for you. Our hours are Tuesday-Friday 10-4, and Saturday 10-2.

Canada Post Lettermail: $7.95 or free on orders over $75 Lettermail is not trackable and can take up to 10 business days to arrive. If your order has not arrived within 15 days, please reach out to us.

Canada Post Expedited (trackable): $14.95 or free on orders over $75. Orders normally arrive within 2-4 business days. If your order has not arrived within 10 days, please reach out to us.

In higher-volume seasons, Canada Post may experience delays. We will always do our best to update estimated ship times accordingly, but cannot be responsible for Canada Post's operations. Please check their website for up-to-date information.

Shipping outside of Canada? Switch to our International site for shipping rates (and pricing in USD).

Absolutely. We process all U.S. and international orders through our U.S./International store.

International shipping is a flat $15.95 USD for orders. While we ship within two business days, your order may take two to four weeks to arrive. Also note that your shipment may incur customs and duties. Read more on our U.S./International FAQs page, or start shopping the collection.

If your waist or hips are between 20" and 54"(for the Classic) or 24" and 58" (for the Intrepid), yes. Unbelts both adjustand stretch, making them really, really size-flexible. We guarantee your fit and comfort - if you don't love your Unbelt, return it within 30 days of purchase with no questions asked. (P.S. Do you fall outside our size range? Email us for a custom solution - everybody deserves a perfect pant fit.)

Classic Unbelts are our OG stretch belt. They're velvety on the outside, have a retro-inspired buckle, and extend to 4X. The elastic's lighter-weight than our Intrepid elastic, which is why Classics have a 500-day warranty instead of the Intrepid's lifetime repairs.

We introduced Intrepid Unbelts in response to your requests for a more rugged belt. We added silicone on the back and a secret money pocket inside, and extended the size range to 5X. It's now our bestseller, and popular with all genders. As far as we know, the Intrepid is the only stretch belt on the market that comes with free lifetime repairs and replacements - cool, huh?

If you've had your Unbelt for 30 days or fewer and you're not loving it - we'll take it back, no questions asked. Just email us with the subject line "Return request" and your original order confirmation (if you ordered on our website) or your proof of purchase (from a retailer).

Please note that you are responsible for return postage, and we highly recommend selecting a tracking option - we're unfortunately not able to be liable for packages en route to us.

Once we receive your belt, a full refund will be issued to your original form of payment (if you ordered on our website) or in the form of a merchandise credit (if you purchased from a retailer). Merchandise credits can be used at or and never expire.

Yup! Just leave it in your belt loops, use cold water, and hang to dry. To protect your washing machine and Unbelt buckle, turn your jeans inside out and consider using our Best-Ever Laundry Bag - it'll help prolong the life of your denim, too.

Our Intrepid and 10-Year Kids' Unbelts are guaranteed to be fully wearable for the lifetime of the original purchaser. Classic Unbelts are guaranteed for 500 days after purchase (about a year and a half), and Almost-Perfect Unbelts, which have minor manufacturing defects that do not affect performance, are covered by the same warranty as their "perfect" counterparts.

What does my warranty cover?

We will repair or replace any Unbelt showing defects of materials or craftspersonship that have rendered your Unbelt unable to perform its function as a no-bulk, comfortable pant-keeper-upper.

What isn't covered under your warranties?

Normal wear-and-tear that can be prevented with a little TLC. Examples include, but are not limited to, surface buckle scratches, band lintiness or light pilling, slight waviness of elastic edges that doesn't affect overall stretch and function.

To make sure that we handle returns with reasonable fairness, we’re not able accept the return or exchange of items that have been obviously misused or abused.

Email us photos of your Unbelt, along with your original order number or purchase receipt, at - we’ll get back to you within 3 business days with shipping instructions and an expected repair/replacement timeline.

If your Unbelt is no longer under warranty, we'll offer to extend the life of your Unbelt by repairing it for a reasonable fee.

Economic accessibility is really important to us. Here's how we create affordable options without sacrificing our living-wage supply chain:

Multipacks that save our customers dollars by teaming up on orders

• Free repairs and replacements on all our belts

• A semi-annual Almost Perfect sale of fully-warrantied Unbelts with very small sewing or fabric imperfections that do not affect overall appearance or functionality (subscribe to our newsletter below to get first alerts)

• Donating 2% of our annual inventory to community organizations helping individuals dress with dignity. Have a donation request? Email us at

Check our careers page for up to date information on our current job postings.

If you're keen to hear about future internships or job postings. Email with "Resume attached" in the title.