Contact & faq
UNBELTS SHOP + SEWING STUDIO
8815 92 St NW
Edmonton, AB T6C 3P9
Tuesdays thru Saturdays: 12-5 p.m.
Accessibility note - we're on the second floor, and are waiting for our chair lift to be installed in 2024. If you can't come to us, we'll come to you! Just ring our doorbell you arrive. We'll be happy to lend a hand on the stairs, and can bring your order or a full sample kit down.
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Frequently asked questions
We're happy to return or exchange your Unbelts within 30 days of purchase. Just email us with the subject line "Return request" and your original order confirmation (if you ordered on our website) or your proof of purchase (from a retailer).
Once we receive your belt, a full refund will be issued to your original form of payment (if you ordered on our website) or in the form of a merchandise credit (if you purchased from a retailer). Merchandise credits can be used at www.unbelts.ca (www.unbelts.com for U.S. and overseas orders) and never expire.
Please note that you are responsible for return postage, and we highly recommend selecting a tracking option - we're unfortunately not able to be liable for packages en route to us.
How much does shipping cost and how long does it take?
Orders over $75: FREE tracked Canada Post Standard shipping, with express options available at check-out - they'll be estimated according to your order and address.
Orders under $75: At-cost Canada Post shipping rates according to the option (Standard, Express, etc.) you select at checkout.
Processing time: Orders typically ship within 2 business days.
In higher-volume seasons, Canada Post may experience delays. We will always do our best to update estimated ship times accordingly, but cannot be responsible for Canada Post's operations. Please check their website for up-to-date information.
Shipping outside of Canada? Switch to our International site for shipping rates (and pricing in USD).
Pick-up from our Edmonton studio (8815 92 St. NW, Tues-Sat 12-5) is free at check-out.
Your order is typically ready the business day after you place it - but if you arrive before it's prepped, not to worry; we'll pack it on the spot.
You're also welcome to browse in-person - no ordering ahead required.
If your waist or hips are between 20" and 54"(for the Classic) or 24" and 58" (for the Intrepid), yes. Unbelts both adjustand stretch, making them really, really size-flexible. We guarantee your fit and comfort - if you don't love your Unbelt, return it within 30 days of purchase with no questions asked. (P.S. Do you fall outside our size range? Email us for a custom solution - everybody deserves a perfect pant fit.)
If you've had your Unbelt for 30 days or fewer and you're not loving it - we'll take it back, no questions asked.
Yup! Just leave it in your belt loops, use cold water, and hang to dry. To protect your washing machine and Unbelt buckle, turn your jeans inside out and consider using our Best-Ever Laundry Bag - it'll help prolong the life of your denim, too.
Our Intrepid and 10-Year Kids' Unbelts are guaranteed to be fully wearable for the lifetime of the original purchaser. Classic Unbelts are guaranteed for 500 days after purchase (about a year and a half), and Almost-Perfect Unbelts, which have minor manufacturing defects that do not affect performance, are covered by the same warranty as their "perfect" counterparts.
What does my warranty cover?
We will repair or replace any Unbelt showing defects of materials or craftspersonship that have rendered your Unbelt unable to perform its function as a no-bulk, comfortable pant-keeper-upper.
What isn't covered under your warranties?
Normal wear-and-tear that can be prevented with a little TLC. Examples include, but are not limited to, surface buckle scratches, band lintiness or light pilling, slight waviness of elastic edges that doesn't affect overall stretch and function.
To make sure that we handle returns with reasonable fairness, we’re not able accept the return or exchange of items that have been obviously misused or abused.
Email us photos of your Unbelt, along with your original order number or purchase receipt, at email@example.com - we’ll get back to you within 3 business days with shipping instructions and an expected repair/replacement timeline.
If your Unbelt is no longer under warranty, we'll offer to extend the life of your Unbelt by repairing it for a reasonable fee.
Economic accessibility is really important to us. Here's how we create affordable options without sacrificing our living-wage supply chain:
• Multipacks that save our customers dollars by teaming up on orders
• Free repairs and replacements on all our belts
• A semi-annual Almost Perfect sale of fully-warrantied Unbelts with very small sewing or fabric imperfections that do not affect overall appearance or functionality (subscribe to our newsletter below to get first alerts)
• Donating 2% of our annual inventory to community organizations helping individuals dress with dignity. Have a donation request? Email us at firstname.lastname@example.org.
Check our careers page for up to date information on our current job postings.
If you're keen to hear about future internships or job postings. Email email@example.com with "Resume attached" in the title.