Contact & FAQs
We're don't rest 'til your questions are answered.
Top Three Questions
How much does shipping cost, and how long does it take?
We offer Canada Post ground shipping for a flat rate of $4.95 for orders under $50; orders $50+ ship free. All orders ship within 2 business days and normally arrive within 5 business days later (sooner if you're in Western Canada).
Shipping outside of Canada? Switch to our International site for shipping rates (and pricing in USD).
What's your 500-Wear Guarantee?
From our components to our sewing quality, Unbelts are made to withstand every-single-day wear. If your Unbelt falls short of our expectations, we'll repair it for free within 500 wears, or days of purchase - whichever comes first. Read more in the dropdown menu below.
What's your return policy?
We're so confident that you'll love your Unbelt that we offer a 100% satisfaction guarantee within 30 days of receiving your order. See "Returns" in the dropdown menu below for the details.
More on U.S./international shipping
Do you ship to the U.S.?
Yes! Switch to our U.S./International site to shop in USD and ship to your state. Shipping is a flat $4.95 for orders under $50, and free for orders $50+. Orders are processed within two business days and normally arrive within three more.
Do you ship outside of Canada and the U.S.?
Absolutely. Because USPS international shipping rates are so much lower than Canada Post's, we process our international orders through our U.S./International store. Select the U.S. flag at the top right of your screen (and yes, we're working on a flag + globe icon)!
International shipping is a flat $7.95 USD for orders under $50, and free for orders $50+. While we ship within two business days, our Unbelt may take two to four weeks to arrive. Also note that your shipment may incur customs and duties. Read more on our U.S./International FAQs page, or start shopping the collection.
Will Unbelts fit me?
If you are between sizes 0 and 24X, yes. Unbelts both adjust and stretch, making them really, really size-flexible. We guarantee your fit and comfort - if you don't love your Unbelt, return it within 30 days of purchase with no questions asked.
(P.S. Do you fall outside our size range? Email us for a custom solution - everybody deserves a perfect pant fit.)
Care & washing
Can I really machine-wash my Unbelt?
Yes. Just leave it in your belt loops, use cold water, and hang to dry. To protect your washing machine and Unbelt buckle, turn your jeans inside out and consider using our Best-Ever Laundry Bag - it'll help prolong the life of your denim, too.
Returns & 500-Wear Warranty
How do I make a return?
Email Kristina with the subject line "Return request" - she'll supply you with our returns address and a quick form to accompany your Unbelt.
What is your 500-Wear Warranty?
We're so confident in Unbelts' quality that we guarantee they'll last for 500 wears or 500 days - whichever comes first. If your Unbelt needs repairs before then, we'll take care of 'em for free. Just email email@example.com with subject line "Belt Hospital" for our warranty form and further instructions.
What is covered under your 500-Wear Warranty?
Broken buckles, stretched-out elastic - these aren't normal occurrences, but we know things happen. Your 500-Wear Warranty covers anything that renders your Unbelt unable to perform its function as a no-bulk, comfortable pant-keeper-upper.
What isn't covered under your 500-Wear Warranty?
Normal wear-and-tear that can be prevented with a little TLC. Examples include, but are not limited to, surface buckle scratches, band lintiness or light pilling, slight waviness of elastic edges that doesn't affect overall stretch and function.
Not sure if you're covered?
Just email us a photo of the problem, and we'll let you know what we can do!
Are you hiring?
While we don't currently have any openings, send us your résumé if you're keen to hear about future internships or job postings. Email firstname.lastname@example.org with "Resume attached" in the title.
Send us a message:
Unbelts - Head Office
9909 - 72 Avenue NW